FREE SHIPPING ON ORDERS OVER $40
Please be sure to send us your item(s) back in full accordance with our Return Policy:
IItems must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
Items must be free of stains, makeup, deodorant, or wear.
Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Returns are processed within 5-7 business days after your item(s) are delivered to us.
Damaged, defective, or incorrect items must be reported within 7 days of delivery. Return drop-offs are not accepted at our DC or corporate office.
To return your items using our Online Returns Portal above, follow the steps below!
1. Go to START RETURNS
2. Enter your order number, choose return or exchange, and fill the reasons for why you are returning.
3. Submit the requirement. It takes us within 3 business days to process your requirement
4. Pay and print the returning label. You will receive an email from us with the reurning shipping payment and your returning lable. Please pay for that.
5. Get Your Package Ready - Please ensure your items are sent back in accordance with our Online Returns Policy when returning. Add your items with tags and original packaging to the package along with your packing slip and tape your package securely. You may use the original package your item(s) came in, or purchase a new one from USPS.
6. Attach the printed return label to your package, and you're all set! Please note: when reusing your original package to return, make sure to remove or cover the original shipping label and attach your new return label to the package.
7. Ship Your Return Package
At this time we offer return shipping labels for purchase via the online Returns Portal at a flat-rate fee of $7.99. Please note that these return shipping labels are available for use by U.S. Domestic customers only.
We know how frustrating this can be. Rest assured, we want to make every order perfect for our customer!
To claim a deffective order, please compelte the START RETURN for. It will take us within 3 days to process your order.