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Return and Refunds

Ⅰ. Returns can be accepted within 15 days as below

The returns from our customers are acceptable within 15 days after you get the package. when we confirm the arrival of the package you returned, we 'll refund you the payment. Items that can be returned or refunded of receiving must follow the criteria as below:

1. Please make sure the products are unused and will not affect the secondary sales.

2. Faulty items damaged/broken, or soiled upon arrival.

3. Items received in the incorrect size/color.

4. Because that we charged the shipping fee in behave of the shipping company, we will only refund you the good price which is responsibility.

5. After returning the products, please inform us the following information in your account where you can find a chart

① Order No., for example, FD0001

② Item barcode No., for example, 944769

③ Quantity of each item

④ Photo of the products you sent back

⑤ Photo of the shipping label on the package Aceshin.com sent to you

⑥ Photo of the shipping label in the package you sent to Aceshin.com

⑦ The unique barcode on the item which is stick to the package of the item

6. The shipping fee charged by the courier company,  so the returning shipping fee will be afforded by your side.

 

Step:

1. Please consult the customer service (email address: Aceshincontact@gmail.com) about the information we need before sending back the package.

2. Send the package back to us. 

3. After returning the products, please offer our customer service the information you collect above or add to your account, where you can find a chart to upload the information.

4. After confirming the information, we will refund the money to your account directly. But the amount is frozen which can be used until we get the package.

5. We will activate the refund in your account when we get the package, then you can use that for a new order.

 

Ⅱ.Unconditionally refund accepted for wrong items


If you have a damaged or incorrect item, you must contact us at Aceshincontact@gmail.comwithin 15 days of receiving your order.
PS:
1.pls make sure the products unused before you sending back and inform us the following information:

① Order No., for example, FD0002

② Item No. , for example, 00012_B_M
③ Item barcode No., for example, 944769
④ Photo of the products you sent back 
⑤ Photo of the shipping label on the package retro-stage.com sent to you


2. After we make sure that we send you the wrong item, we will refund you the amount to your account which you can use for a new order or inform our financial staff refund back to your Paypal account or others if you like.

 

Full Refunds
We offer the full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer's own fault cannot apply for the refund.

 

Partial Refunds 
We also offer a partial refund on returned items which have some original parts missing. In such a case, the customer can only get a partial refund.

 

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. In the case of free post, consumers are responsible for the return shipping cost.

 

Returns Address in US:

15650 Salt Lake Ave. City of Industry CA 91745

Recipient: Aceshin Customer Service Team

Tel: 1 (213) 618-3186 

 

Returns Application Time:

Within 15 days of delivery.

Before returning items, pls contact us first, thank you!

Online Service Time - 9:00 am to 6:00 pm CST office hours